Multistate Credit Co-Operative Society Ltd

Privacy Policy

Privacy Policy

Yugandhar Multi-State Credit Co-Operative Society Ltd

Effective Date: 29/06/2026

1. Introduction & Scope

Yugandhar Multistate Credit Co-operative Society ("Society", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by our members, customers, employees, visitors, and users of our digital platforms.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information while providing our financial and co-operative services through our branches, website, mobile applications, and other digital platforms.

The Society collects and processes personal information to provide secure financial services, comply with applicable legal and regulatory requirements, manage member relationships, prevent fraud, and improve customer experience.

This Privacy Policy applies to:

  • Members of the Society
  • Customers using our financial products and services
  • Loan and deposit account holders
  • Website visitors
  • Mobile application users
  • Employees and representatives
  • Individuals interacting through digital or physical channels
2. Information we may collect
2.1 Personal Identification
  • Full name
  • Date of birth
  • Gender
  • Residential address
  • Mobile number
  • Email address
  • Photograph
  • Signature
  • PAN details
  • Aadhaar details or other officially valid documents as permitted under applicable laws
2.2 KYC & Verification

For regulatory compliance and customer identification purposes, we may collect:

  • Identity proof documents
  • Address proof documents
  • Customer identification details
  • Nominee details
  • Occupation & income information
  • Other KYC compliance documents
2.3 Financial & Transaction

We may collect information relating to:

  • Savings and deposit accounts
  • Loan applications & repayment records
  • Transaction history
  • Account balances
  • Membership details
  • Payment & banking information
2.4 Digital Information

When you access our website or application, we may collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Login details
  • Usage patterns
  • Cookies data
  • Navigation information
3. Purpose of Data Collection and Processing

The Society may use collected information for the following purposes:

Member Registration and Account Management
  • Create and maintain member records
  • Process membership applications
  • Manage accounts and services
KYC & Compliance
  • Verify identity
  • Complete customer due diligence
  • Meet regulatory obligations
  • Prevent misuse of financial services
Financial Services
  • Process deposits
  • Provide loan services
  • Manage repayments
  • Co-operative banking
  • • Provide account-related facilities
Regulatory Compliance
  • Applicable laws
  • Government requirements
  • Audit and reporting
Fraud Prevention
  • Detect suspicious activities
  • Prevent unauthorized access
  • Protect member accounts
  • Maintain information security
Customer Support
  • Respond to queries
  • Provide service updates
  • Improve member experience
4. Legal Basis & Regulatory Compliance

The Society processes personal information in accordance with applicable Indian laws and regulatory requirements, including:

  • The Multi-State Co-operative Societies Act, 2002
  • Applicable rules governing multi-state co-operative societies
  • Applicable RBI, NABARD, and government guidelines
  • Information Technology Act, 2000 and applicable rules
  • Digital Personal Data Protection Act, 2023 (DPDP Act)
  • KYC and Anti-Money Laundering requirements
  • Other applicable statutory and regulatory requirements

The Society collects and processes information only for lawful purposes connected with its activities and services.

5. Data Sharing & Disclosure
The Society does not sell or commercially trade personal information.

Personal information may be disclosed only where necessary:

Government and Regulatory Authorities
  • Government departments
  • Regulatory bodies
  • Statutory authorities
  • Auditors
  • Investigation agencies
Banking & Payment Partners
  • Payment processing
  • Banking services
  • Technology infrastructure
  • Financial operations
Service Providers
  • Technology services
  • Data storage
  • Communication services
  • Security solutions
Legal Requirements
  • Protect legal rights
  • Comply with court orders
  • Prevent fraud or illegal activities
6. Data Security Measures

The Society follows reasonable security practices to protect personal information from unauthorized access, loss, misuse, alteration, and disclosure. Security measures include:

Controlled access systems
Authentication mechanisms
Secure storage practices
Data protection controls
Employee confidentiality obligations
Monitoring and security procedures

No digital transmission or storage system can be guaranteed to be completely secure.

7. Cookies & Website Tracking

Our website and digital platforms may use cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Understand website usage
  • Enhance user experience

Users may manage or disable cookies through browser settings. Disabling cookies may affect certain website functionalities.

8. Data Retention Policy

The Society retains personal information only for as long as necessary for:

  • Providing services
  • Maintaining records
  • Legal compliance
  • Regulatory requirements
  • Audit purposes
  • Dispute resolution

After the required retention period, information may be securely deleted or anonymized.

9. User Rights

Subject to applicable laws, individuals may have rights including:

Access

Request information regarding personal data held by the Society.

Correction

Request correction or updating of inaccurate information.

Withdrawal of Consent

Where processing is based on consent, individuals may request withdrawal, subject to legal requirements.

Grievance Submission

Individuals may raise privacy-related concerns through the designated grievance channel.

10. Children's Privacy

The Society respects the privacy of minors. Where services involve individuals below the legally applicable age, information may be collected only with appropriate consent from parents, guardians, or as permitted under applicable laws.

11. Third-Party Links

Our website or application may contain links to external websites or services. The Society is not responsible for the privacy practices, security, or content of third-party websites. Users are advised to review the privacy policies of external platforms before sharing personal information.

12. Changes to This Privacy Policy

The Society may update this Privacy Policy periodically to reflect:

  • Changes in legal requirements
  • Regulatory updates
  • Changes in services
  • Improvements in privacy practices

Updated policies will be published on our website or digital platforms.

13. Grievance Officer
Name
Shaikh Sameer Shaikh Samad
Designation
General Manager (G.M)
Contact
9657693556
Office Address
Dongaon, Tq Mehkar, Dist. Buldhana

The Society will make reasonable efforts to address grievances within applicable timelines.

14. Contact Information
Organisation
Yugandhar Multistate Credit Co-operative Society
Registered Office
Dongaon, Tq Mehkar, Dist. Buldhana
Disclaimer

This Privacy Policy is prepared as a general compliance document based on applicable Indian privacy and financial sector requirements. The Society may modify provisions based on changes in applicable laws, regulations, and operational requirements.

Members and customers are encouraged to review this Privacy Policy periodically for updates.

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